Giving Feedback: A 5-Step Strategy
How comfortable are you with giving feedback? Feedback doesn’t need to be complicated or overwhelming for the other person to hear. In fact, most feedback can be delivered in 5 simple steps: (more…)
Drive: The Surprising Truth About What Motivates Us
September Reading Recommendation
What motivates us?
For many years, it’s been thought and taught that in order to motivate people and mold their habits, one should punish undesired behavior, and reward desired behavior. This “carrot and stick” approach to management is based on the idea that humans are fundamentally extrinsically motivated. (more…)
See Yourself In 4-D – How to Use Appreciative Inquiry To Ignite Positive Change
Is your organization currently in the midst of making changes? Are you looking for ideas to improve your practices while increasing employee satisfaction and retention? If you are ready to discover new ways to maximize your organization’s productivity and efficiency, then all you need to do is ask the right questions. Appreciative Inquiry allows you to do just that.
Appreciative Inquiry is a verbal science developed by professors David Cooperrider and Suresh Srivastva at Case Western Reserve University in the 1980’s. The model shows us how to ask questions in a way that will elicit positive responses. By seeking positive responses, users gain a fresh new perspective, and spur positive change within their organization. The reality is, wonderful things can begin to happen when you stop focusing on the negative and start focusing on the positive.
Taking Back the Playground: Coming to Terms with the Bully in You
Alright, here’s what nobody wants to admit- there’s a little bully in all of us. And while you might not be called Darth Vader behind your back (yet), we all, to some degree, whether we realize it or not, have participated in bully-esque behaviors.
Being able to recognize these behaviors at an early stage can help you fortify all of your relationships and, as an added bonus, it may keep you employed.
Customer Service Best Practices
A couple weeks ago, I had the opportunity to hold a workshop in beautiful San Juan with the Puerto Rico Hotel and Tourism Association. The best minds on the island came together for my workshop about best practices in customer service. What can your business be doing to enhance your customer service team? What can your team be doing to better serve your guests? Our workshop was buzzing with so many great ideas, I’ve condensed them all into five major categories: