Body Language: Non-Verbal Communication at Work

You’ve no doubt heard the expression, it was “written all over his/her face?” And for good reason -- experts tell us that roughly 70-90% of everything we communicate is non-verbal. During this interactive seminar you’ll learn and experiment with non-verbal techniques that will improve the way that you communicate both with customers and colleagues. Knowing the secrets of body language can make you a more perceptive human being and influence your approach to every relationship in your life.

- How to communicate effectively without speech
- How to move confidently and gain credibility through your posture and gestures
- How to take control of your own signals, and start reading the signals of others correctly
- How to recognize if someone is upset or angry
- How to use body language to neutralize potentially volatile situations
- About the science of proxemics (or how people use space)
- How to use vocal, postural and gestural echo to establish rapport
- How to tell if a person is interested
- How to tell if a person is telling the truth
- Facial expressions that work and don’t work and much, much more


Contact Dr. Gaddis today to schedule this workshop for your business, association, or university.

"Thank you so much for your outstanding presentations at the AENC Annual Meeting. Your seminar, "Plus-One Customer Service," and "Change Your Attitude-Change Your Life," were both rated excellent on attendee evaluations. Comments included 'Dr. Susanne Gaddis was outstanding - very motivating', 'Gaddis was top-notch and presented very useful information', and 'amazing - informative, interesting, and entertaining.' One association member said, 'In the first week after hearing Susanne's seminar, I incorporated many of her ideas on dealing with your attitude at work at our staff meeting.'"
Ali Orcutt
Member Services Assistant
Association Executives of North Carolina

"You are getting rave reviews here, as I'm sure you are accustomed to. Adjectives describing your presentation range from "excellent" to "awesome." Your presentation was so power-packed with important things to consider and resolve to do. We are grateful to you for filling our morning with such substance and joy!"
Karen Walbridge, C.P.M., CPPB
Chairman, Professional Development Committee
Southeast Florida National Institute of Government Purchasing Chapter

"Wow! What an awesome presentation! Everyone at the hospital who heard your message LOVED IT! It is still all the buzz around. Those who didn't come are sorry they didn't! Everyone is doing the eyebrow flash, spitting out positive seeds…+1, +1…extending joy, noticing blind spots, and using 3-step thank you's! We want you back!!!! Thank you so much for doing the work that you do! This positive communication/psychology movement is amazing!"
Mary Beth Luttrell
Texas Rural Hospital Telecommunications Association